IELTS Writing Task One #10

You should spend about 20 minutes on this task.

You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.

Write an e-mail letter to the store manager. In your e-mail:

  • say who you are
  • explain the problem
  • say what action you would like the store to take

You should write at least 150 words.

You do NOT need to write your own address.

model answer:

Dear Sir/Madam,

My name is Colet Keneddy and I am a new internet customer. On Wednesday I purchased a Telephone from your online shop with an answer machine, only the most recent call is kept in the calls list.

The web page stated that the answer machine was a new model capable that the answer machine shows you a list of who left a message so you can choose which to play first. The user manual states quite clearly that it will only play the most recent calls and it does not record all messages.

I wish to exchange the model for one that will list all messages. I do not wish to spend any more money so the replacement model must not be more expensive. If you do not have a suitable replacement, then please contact me by e-mail so I can return the item for a full refund, including postage and packaging costs. Please let me know your postal address for returns.

I look forward to your early response by e-mail, and I trust that you will update your web page so that it contains the correct information.

Yours faithfully
Colet Keneddy

(194 words)

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