IELTS Writing Task One #20

You should spend about 20 minutes on this task.

You had a meal at a restaurant. You are not happy with the service. Write to the manager to complain about it. Give details about the problems and request some compensation or refund. 

You should write at least 150 words. You do not need to write any addresses.

model answer:

Dear Sir/Madam,

I regret to inform you that I was not at all satisfied with your service and terrible meal my boyfriend and I were offered at your restaurant last week.

As it was my birthday, my boyfriend wanted to arrange a very special meal for us. Your restaurant was recommended in the TripAdvisor website, so we were confident of a lovely evening. When we arrived, your waitress gave us an extremely unfriendly reception and made us wait without any explanation for twenty minutes. When we were finally seated, we had to wait another twenty minutes for our order to be taken. We both ordered fish and chips – mine was cold and my boyfriend’s was burnt. chips with mushy peas and homemade tartar sauce the menu temptingly described, but the homemade tartar sauce came in Heinz plastic containers and the peas were not mushy peas either, no explanation or apology was given. We were extremely disappointed and complained at the time, but the waitress was very unhelpful and said there was nothing he could do.

I expect a full refund for the horrible meal served to me and my boyfriend. I trust this matter will receive your prompt attention or I will be forced to report the matter to the local council.

Yours faithfully


(216 words)

Test tip:

Introduction   I am writing to complain about the terrible… I must complain about the horrible… I am writing with regard /reference to /in connection with … I am writing to express my concern about / dissatisfaction with … We regret to inform you that we were not at all satisfied with your service.
Body I would like to draw your attention to … I have received your invoice… but noticed a number of errors there. … Unfortunately, the reality was very different. You can imagine my disappointment when I discovered… You can imagine our feelings when we realized that… I can only guess how this could happen. I have tried to contact you by phone but could not get anyone who knew anything about this matter. We enclose a report on the damage… I contacted your representative, but unfortunately without any success.
You claim
Your suggestions
The best solution would be for me to return the wrong items to you. We must insist on proper compensation. Therefore I request my money be refunded. Therefore I look forward to hearing your comments. I expect an explanation for this poor quality of your service.