General Writing Sample Task 1 #60

Vocabulary Tip

The word staff refers to all the people working for an organisation. To talk about one person, you need to say member of staff or employee: I recently had a problem with a member of staff in your company (or an employee in your company or one of your staff). NOT I recently had a problem with a staff in your company


The sample letter contains 14 gaps. Complete it by putting a preposition in each space.

Dear Mr. Peter,

Thank you for your letter of 20 September. I was very saddened your account of what happened in our hotel last month, and I am writing to express my apologies this. I can understand that you were shocked the way the receptionist behaved. There can be no excuse such behaviour and I fully understand why you felt you needed to complain the situation. I can provide no explanation the way the employee spoke to you.

As a member of Darius Hotels Group, we have a reputation being perfect looking after our customers, and I am very sorry that your experience our service did not confirm this. I intend to deal staff member appropriately and I will ensure that he does not repeat this behaviour sending him on a retraining course next week. I would like to assure you that the behaviour you encountered is not typical our staff.

As the guest service manager, I am responsible all of our employees so please accept my apologies again and this voucher worth $100 to spend in any our hotels.

Yours sincerely,
John Norman
Guest Service Manager


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